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Commissions - Terms & conditions

​We would be thrilled to hear from you to discuss any commissioned work if you have a particular need or are inspired by anything you have seen in my portfolio of past and recent projects. Here are my terms & conditions relating to commissioned work.
 

1. Scope of Work

All artworks, crafts, homewares, furniture and woodwork are created by WaveCraft Woodwork, Art, Design and are original unless otherwise stated. Any custom orders will be produced according to the agreed design and specifications outlined in the brief. A written summary of the agreed scope of work will be shared with the client which should be jointly confirmed before work starts. Where applicable I will provide client updates on progress and agreed milestones.

 

2. Pricing & Payment

  • An estimated quotation will be provided following the brief and costs will be included on the shared scope of works.

  • Any variance to the quotation for final payments must be agreed in writing by both parties (email accepted). Variances would arise due to significant changes to the scope of works/brief or specification resulting in additional materials and labour, or due to un-forseen site conditions.

  • Commission values under £100.00 require payment in full before production/delivery.

  • Commission values above £100.00 require 50% payment upfront before production begins and this is a non-refundable deposit should the client withdraw.

  • Final balance in full must be received before delivery or collection.

  • For bespoke items requiring installation on site I am happy to accept a reasonable clients’ retention amount of 5-10% of commission value until you are completely happy with the finished result and any required snagging has been picked up.

  • Where percentage deposits are requested, two invoices will be sent one for the deposit due now, another when final payment(s) is due

  • Payment (non Etsy shop purchases) should be made by BACS:

    Mr M R Simmonds, Barclays Bank Account: 23419398. Sort Code: 20-25-36

    Please use the invoice number as reference. Cheques are also acceptable, if required, posted to: M R Simmonds, Mill Park, Withielgoose Mills, Bodmin, Cornwall. PL30 5LT

 

3. Revisions

  • Minor revisions at design stage and still within brief are included at no extra cost

  • Major changes to the scope of works / brief that entail more time, materials sourcing and design amendments are not included. Additional costs charged at £25.00 per hour plus materials will be outlined in writing before progressing.

  • Alterations and changes off-brief after production starts, and beyond normal ‘snagging’ after completion are not included. Additional costs charged at £25.00 per hour plus materials will be outlined in writing before progressing.

 

4. Delivery & Collection and installation

  • Estimated delivery dates will be provided but are not guaranteed.

  • The client must provide details of any desired or absolute deadline dates which should then be agreed to in the scope of works. The time given should be reasonable for completion depending scope of the commission. The client should consider what access requirements may be needed for any site visits for drawing up specifications/measuring up, installation and any follow up snagging and this should be included in the scope of works form.

  • Shipping costs are the responsibility of the buyer / client.

  • For local collection, items must be picked up within 30 days of completion.

 

5. Ownership & Copyright

  • Copyright remains with the artist unless otherwise agreed in writing.

  • Buyers may not reproduce, resell, or commercially use the artwork without permission.

  • Commissioned works may be displayed in the artist’s portfolio unless the client requests otherwise in writing.

 

6. Returns & Cancellations

  • Custom orders over £100.00 have a non-refundable 50% deposit once production has started.

  • Custom orders under £100 are paid for fully in advance.

  • Returns. Should you decide you do not wish to keep your item we offer a 14 day return policy, provided any item is unused and in original condition. Postage will not be reimbursed unless the circumstances are particularly unusual.

  • If the artist cancels a commission, all payments will be refunded in full.

 

7. Care Instructions

  • Art and craft items should be handled and displayed according to the care guidelines where provided.

  • The artist is not responsible for damage caused by improper handling or storage.

 

8. Liability

  • The artist is not liable for delays or damages caused by events beyond their control (e.g., postal delays, natural disasters).

 

9. Agreement

By purchasing or commissioning work, the buyer agrees to these Terms & Conditions.

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